FREQUENTLY ASKED QUESTIONS (FAQ)

Joining and Logging in

How do I join?

Registering is an easy process. To begin, just click the REGISTER. Please register with your email and create a username and password, This username will be publicly displayed in the top right-hand corner of the page. You can click it to access your dashboard. Your username will be displayed when you place a bid. When you're finished, you can place bids, track auction lots that interest you through a personal Watchlist, and modify your account settings.

Does it cost anything to join?

There is no cost to become a bidder. You will be asked to pay if you win an auction lot.

Will I be able to bid without logging in

No, You will not be able to bid without logging in

Is my personal and credit card information safe on your site?

Safeguarding your personal information is of the utmost importance to us. We adhere to the PCI Data Security Standard (PCI DSS). All transactions are conducted via a Secure Sockets Layer (SSL) encrypted channel. Transaction information is stored in a secure and encrypted manner. Our employees have access to your name and contact information, but no one has access to your credit card information.

Managing My Account

How do I access my Account Information?

When you are logged into the platform, Click on your username ( right hand top corner) to access your account dashboard.

Can I change my password

Yes! You can change your password in your Account dashboard

Browsing and Searching

Browsing and Searching Tips

Exploring incredible experiences and products begins at the home page. Browse or scroll down to find a wide range of auction lots by category. To browse by interest, simply select your category of choice or simply search by keyword

Can I track items I'm interested in?

To track the experiences and items you're interested in, simply click on the lot, which takes you to the lot details page. Here, click on the Add to Watchlist button. To view all the auction lots you are watching, visit your account page by clicking your name on the top right hand corner of the website.

Bidding on Auction Items

How do I place a bid?

If you've already joined the Auggeo community by registering, just log in and you're ready to go. If you haven't yet joined, take a few short moments to register now. Once looged in, to place a bid simply input amount you want to bid into the field next to BID NOW button and click the Bid Now button. You will then be asked to confirm your bid. Be sure to click the Confirm Bid button, otherwise your bid will not be placed.

I don't live in the United States. Can I bid?

Although We're a global community, items may be restricted to a specific geographic area. Please read the description and terms carefully before you place a bid.

In what currency am I placing my bid?

All transactions including bids are displayed and charged in U.S. dollars (USD), unless specifically stated otherwise.

Will I get notified if I am outbid?

Yes! You will receive an email and a notification on your account the moment you are outbid.

How do I know if I'm the winning bidder?

You'll receive an email with the good news as soon as the auction is over.

Paying and Redeeming

How do I pay for the items I have won?

To pay for your item please follow the simple steps: 1. Go to your dashboard by clicking on your username (top, right corner) 2. Go to My orders page under My Activities tab 3. Click on "Pay Now" button 4. Make the donation in the amount of your winning bid.

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